Privacy Policy

Last updated: September 24, 2026

This Privacy Policy describes how Ruby Rebel ("Ruby Rebel," "we," "us," or "our"), operated by Gains Promotion, collects, uses, stores, and discloses your personal information when you visit ruby-rebel.com (the "Site"), use our services, make a purchase, or otherwise communicate with us.

Gains Promotion is the data controller responsible for the processing of personal information described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

Information You Provide Directly to Us

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Account information, where applicable

• Customer service communications

• Return and exchange information

• Information you provide when submitting forms or otherwise contacting us

Payment Information

When you make a purchase, payment information is processed through Shopify and the payment providers available at checkout.

We do not directly store your complete payment card details.

Device and Usage Information

When you visit our Site, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Time zone

• Cookie and similar technology identifiers

• Pages viewed

• Referring and exit pages

• Clicks, scrolling, and interactions with the Site

• Information about how you navigate and use the Site

We may collect this information through cookies, pixels, tags, log files, web beacons, session-replay technology, and similar technologies.

How We Use Your Personal Information

We may use personal information to:

• Process, fulfill, and manage orders

• Process payments and refunds

• Arrange shipping and delivery

• Process returns and exchanges

• Communicate with you about your order

• Provide customer support

• Detect, investigate, and prevent fraud or other unauthorized activity

• Maintain, troubleshoot, secure, and improve our Site

• Understand how visitors interact with our Site

• Measure the performance of our Site and marketing

• Provide advertising and marketing where permitted by applicable law and your consent preferences

• Maintain business and transaction records

• Comply with applicable legal obligations

• Protect our rights, customers, business, and services

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract: where processing is necessary to process and fulfill your order, provide customer service, or otherwise provide services you request.

• Legitimate interests: where processing is reasonably necessary to operate, secure, improve, and understand our business and services, provided those interests are not overridden by your rights.

• Consent: where you have provided consent, including for certain cookies, advertising technologies, or marketing activities where required.

• Legal obligations: where processing is necessary for us to comply with applicable laws, accounting requirements, tax requirements, or lawful requests.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Cookies, Pixels, and Analytics Technologies

We use cookies and similar technologies to operate our Site, remember preferences, understand Site usage, measure advertising performance, and improve our services.

Depending on your location and consent preferences, certain non-essential technologies may only operate after you provide the required consent.

You may be able to manage certain cookie and privacy preferences through the controls made available on our Site and through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the Site.

Shopify

Our online store is powered by Shopify.

Shopify processes information necessary to operate our store, provide checkout functionality, process transactions, prevent fraud, and provide related ecommerce services.

Shopify may process personal information in accordance with its own privacy practices and the services it provides to merchants such as Ruby Rebel.

Meta (Facebook & Instagram)

We use Meta technologies in connection with Facebook and Instagram.

These technologies may collect information about visits to and interactions with our Site for purposes such as advertising measurement, attribution, audience creation, and personalized advertising where permitted by applicable law and your consent preferences.

Pinterest

We use Pinterest technologies that may collect information about interactions with our Site for advertising measurement, attribution, audience creation, and related marketing purposes where permitted.

Propel Replays

We use Propel Replays to help us understand how visitors navigate and interact with our Site.

Session-replay and analytics technologies may collect information such as pages viewed, clicks, scrolling, device information, and similar interactions.

This information helps us identify usability issues and improve the performance and customer experience of our Site.

Google Services

We may use Google services in connection with product listings, advertising, measurement, analytics, and other ecommerce functionality.

When these services are enabled, Google may receive information about interactions with our Site in accordance with the applicable configuration, your consent choices, and Google's privacy practices.

Sharing Your Personal Information

We may share personal information with service providers where reasonably necessary to operate our business and provide our services.

These providers may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping, fulfillment, and logistics providers

• Customer service providers

• Analytics and website optimization providers

• Advertising and marketing platforms, including Meta, Pinterest, and Google where enabled

• Fraud prevention and security providers

• Professional advisers where necessary

• Other technology providers that support the operation of our Site

These parties may process personal information on our behalf or for their own purposes as permitted by applicable law and their respective privacy terms.

We may also disclose personal information where required to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests, or where reasonably necessary to protect our rights, customers, business, or services.

We may also disclose relevant information in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of some or all of our business or assets, subject to applicable law.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in the ordinary meaning of exchanging personal information directly for money.

Certain advertising, analytics, or cross-context behavioral advertising activities may, however, be considered a "sale," "sharing," or use for targeted advertising under certain privacy laws.

Where applicable, you may have the right to opt out of these activities.

Available privacy or cookie controls on our Site can be used where applicable, or you may contact us using the details below.

Marketing Communications

Where permitted, we may use your contact information to send you marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Opting out of marketing communications does not prevent us from sending non-marketing communications where necessary, such as order confirmations, shipping updates, customer service messages, or other transactional communications.

Your Privacy Choices and Rights

Depending on where you live and applicable privacy law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a copy or portability of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising, sharing, or similar activities where applicable

• Lodge a complaint with an applicable data protection or privacy authority

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us using the details provided below.

We may need to verify your identity before completing certain requests. We will only request information reasonably necessary to verify the request and comply with applicable law.

Where permitted by applicable law, an authorized agent may also submit a request on your behalf. We may request evidence that the agent has authority to act for you.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services

• Fulfill and document transactions

• Maintain business and accounting records

• Comply with legal, tax, and regulatory obligations

• Resolve disputes

• Prevent fraud and abuse

• Enforce our agreements

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with applicable requirements.

International Data Transfers

Ruby Rebel is operated by Gains Promotion in the Netherlands and works with service providers that operate internationally.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country in which you live, including countries whose data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we use or rely on appropriate safeguards for international transfers of personal information.

Children's Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Do Not Track and Privacy Controls

Some browsers and devices offer "Do Not Track" signals or other privacy preference mechanisms.

Because there is not a single universally accepted standard for all such signals, our response may depend on the technology and applicable legal requirements.

Where required by applicable law, we honor applicable consent choices and supported privacy preference mechanisms available through our Site.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this page.

Where required by applicable law, we may also provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or would like to make a privacy-related complaint, please contact us:

Email: contact@ruby-rebel.com
Phone: +1 (945) 393-5862

Customer Care Hours (ET)
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM

We aim to respond to inquiries within 24–48 hours.

Data Controller

Gains Promotion
Company Number: 91920248
2e Pauwenlandstraat 30
7413 ZC Deventer
Netherlands

Ruby Rebel is operated by Gains Promotion, a company registered in the Netherlands.