Refund policy

Refund and Return Policy

Last updated: [insert date]

Thank you for shopping at Lola Lane. We want you to love what you ordered. If something isn't right, this policy explains how returns, exchanges, and refunds work.

Return Window

You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:

  • Earrings and other pierced jewelry
  • Swimwear and intimates/lingerie (if the hygiene liner has been removed)
  • Final sale or clearance items (marked as such at checkout)
  • Gift cards

How to Start a Return

  1. Email us at support@lola-lane.com with your order number and the item(s) you'd like to return.
  2. We'll send you return instructions and, if applicable, a return shipping label.
  3. Pack the item securely in its original packaging and ship it back within 14 days of receiving return instructions.

Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect, in which case we cover the cost.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. Approved refunds are processed to your original payment method within 5–10 business days.

Please note that your bank or credit card company may take additional time to post the refund to your account.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at support@lola-lane.com.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or color, please return your original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@lola-lane.com with your order number and a photo of the item. We will provide a prepaid return label and send a replacement or issue a full refund, your choice.

Sale and Discounted Items

Only regular-priced items may be refunded. Sale items marked "Final Sale" are not eligible for return or refund unless defective.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: support@lola-lane.com Lola Lane United States