Shipping policy
Shipping Policy
Last updated: September 24, 2026
Ruby Rebel is operated by Gains Promotion, a company registered in the Netherlands under company number 91920248.
This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, and what to do if there is an issue with your delivery.
Shipping Destinations
Ruby Rebel currently ships to:
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United States
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Australia
We are not able to deliver to other countries at this time.
Shipping Costs
Standard shipping is free on all orders to the United States and Australia, with no minimum purchase requirement.
We currently do not offer paid express or expedited shipping.
Any applicable taxes collected by Ruby Rebel are displayed at checkout before payment.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders are generally not processed or dispatched on weekends or public holidays.
Processing time is separate from shipping time. The estimated delivery period begins once your order has been dispatched.
During periods of unusually high order volume or other exceptional circumstances, processing may take longer. If we become aware of a significant delay affecting your order, we will contact you using the email address provided with your order.
Order Cut-Off
Orders begin processing after they have been successfully placed and payment has been confirmed.
Because processing and fulfillment may begin shortly after an order is placed, please contact us as soon as possible if you need to request a change or cancellation.
We do not currently guarantee same-day processing based on a specific daily cut-off time.
Estimated Delivery Times
Our current estimated shipping times are:
United States
Processing: 1–3 business days
Shipping after dispatch: 5–10 business days
Estimated total: approximately 6–13 business days from the date the order is placed
Australia
Processing: 1–3 business days
Shipping after dispatch: 5–10 business days
Estimated total: approximately 6–13 business days from the date the order is placed
These are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances such as carrier delays, customs processing, severe weather, public holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
Shipping Confirmation and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take approximately 24–48 hours after dispatch to become active or display its first update.
You can follow the status of your shipment through our Track Your Order page.
Please note that tracking updates are provided by the applicable carrier and may occasionally be delayed.
Customs, Duties and Taxes
United States
Any applicable taxes collected by Ruby Rebel will be displayed at checkout.
If customs duties, import taxes, or similar charges could apply to your order, their treatment will depend on the applicable shipping arrangement and destination requirements.
Ruby Rebel will not knowingly charge customers undisclosed import fees through our checkout.
Australia
Any applicable taxes collected by Ruby Rebel will be displayed at checkout.
Orders delivered to Australia may be subject to customs duties, import taxes, or other charges imposed by Australian authorities or carriers. Where such charges are not collected at checkout and become payable upon import, they are the responsibility of the recipient.
Ruby Rebel does not control charges imposed independently by customs authorities or carriers.
Delivery Delays
Delivery estimates are not guarantees.
Occasional delays can occur because of carrier disruptions, customs processing, weather, public holidays, unusually high shipping volumes, or other circumstances outside our reasonable control.
If your tracking has not updated for an extended period or your order has not arrived within the expected delivery timeframe, contact us at contact@ruby-rebel.com.
We will review the available tracking information and, where appropriate, work with the carrier or shipping provider to investigate the shipment.
Lost in Transit
A parcel may be considered potentially lost if tracking has stopped updating for an extended period or the carrier confirms that the shipment cannot be located.
If you believe your order has been lost in transit, please contact us at contact@ruby-rebel.com with your order number.
We will review the tracking information and, where necessary, initiate an investigation with the applicable carrier or shipping provider.
If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Nothing in this section limits any rights available to you under applicable consumer law.
Packages Marked as Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it:
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Check around the delivery location, including any safe places where the carrier may have left the parcel.
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Check with other members of your household, neighbours, reception, or building management where applicable.
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Review the tracking information for any delivery notes.
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Contact the carrier for additional delivery information.
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If you still cannot locate the parcel, contact us at contact@ruby-rebel.com so that we can help investigate.
A carrier's "delivered" scan does not automatically prevent us from reviewing a legitimate delivery issue.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible at contact@ruby-rebel.com with:
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Your order number
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A description of the issue
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Clear photos showing the damaged item and, where relevant, the packaging
We will review the issue and provide an appropriate resolution.
Where an item is confirmed to have arrived damaged, we will arrange a replacement or full refund in accordance with our Refund and Return Policy.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error after placing your order, contact us immediately at contact@ruby-rebel.com.
We will make reasonable efforts to update the address before the order enters fulfillment or ships, but we cannot guarantee that changes can be made once processing has begun.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or reshipping costs may apply where permitted by applicable law.
Failed Delivery Attempts
Customers are responsible for monitoring their tracking information and taking reasonable steps to receive or collect their parcel where required.
If a delivery attempt is unsuccessful, the carrier may:
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Attempt delivery again
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Leave the parcel at an authorized collection location
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Request that the recipient arrange redelivery
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Return the parcel to the sender or applicable fulfillment location
Please follow the instructions provided by the carrier.
If your parcel is being returned because delivery was unsuccessful, contact us at contact@ruby-rebel.com so that we can review the available options.
Refused and Unclaimed Deliveries
If a customer refuses a delivery or fails to collect a parcel after the carrier has provided a reasonable opportunity to do so, the parcel may be returned to the sender or applicable fulfillment location.
Once the returned parcel has been received and identified, we will review the order and contact the customer regarding the available options.
Any additional carrier or reshipping costs resulting directly from a refused or unclaimed delivery may be the customer's responsibility where permitted by applicable law.
This does not affect your rights where a delivery was refused because the goods were damaged, incorrect, or otherwise not supplied as agreed.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at contact@ruby-rebel.com.
We will make reasonable efforts to accommodate requests before an order enters processing or fulfillment.
Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel or modify it.
If an order can no longer be cancelled, you may request a return after delivery in accordance with our Refund and Return Policy.
Returns and Exchanges
Shipping-related return and exchange information is covered by our Refund and Return Policy.
Please do not send an item back without first receiving return approval and the applicable return instructions.
The registered business address listed below should not be used as a return address unless Ruby Rebel specifically instructs you to send a return there.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
Email: contact@ruby-rebel.com
Phone: +1 (945) 393-5862
Customer Care Hours (ET / New York Time)
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM
We aim to respond to inquiries within 24–48 hours.
Store Name: Ruby Rebel
Business Name: Gains Promotion
Company Number: 91920248
Registered Business Address:
2e Pauwenlandstraat 30
7413 ZC Deventer
Netherlands
Ruby Rebel is operated by Gains Promotion, a company registered in the Netherlands.