Shipping policy
Shipping Policy
Last updated: [insert date]
Thank you for shopping at Lola Lane. Below you'll find everything you need to know about how we process and ship your order.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–10 business days |
| Expedited Shipping | 2–5 business days |
Delivery estimates are calculated from the time of shipment, not the time of order, and are estimates only — they are not guaranteed.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.
Shipping Destinations
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not offer international shipping.
Customs, Duties, and Taxes
For domestic (U.S.) orders, applicable sales tax is calculated and shown at checkout. Lola Lane is not responsible for any additional customs, duties, or taxes that may apply outside the standard sales tax shown at checkout.
Damages
Lola Lane is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim, and also contact us at support@lola-lane.com so we can assist you.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your order. Lola Lane is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@lola-lane.com and we will do our best to update the address before the order ships.
Lost or Stolen Packages
Lola Lane is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery to the address provided. If your tracking shows your package was delivered but you have not received it, please contact the carrier first and then reach out to us so we can help investigate.
Questions
If you have any questions about our Shipping Policy, please contact us:
Email: support@lola-lane.com Lola Lane United States