faqs
Need Help ?
How does the product fit ? ▾
It fits true to size, so stick with what you'd normally order.
Between two sizes? We recommend sizing up for a more comfortable fit.
How long until my order ships ? ▾
Orders are processed within 2–3 business days (Monday to Friday).
Once dispatched, delivery within the US typically takes 6–12 business days.
Is shipping free ? ▾
Yes, we offer free standard shipping on all orders, no minimum spend required.
Can I return the item ? ▾
Yes, you can request a return within 30 days of delivery, as long as the item is unworn and in its original condition with tags attached.
Full details in our refund policy.
When do I get my refund ? ▾
Once your return is received and inspected, refunds are processed to your original payment method within 10 business days.
See our refund policy for more info.
Can I change or cancel my order ? ▾
We process orders quickly, so contact us as soon as possible at contact@ruby-rebel.com if you need to make a change.
We'll do our best, but can't guarantee changes once an order is already being processed.
How do I track my order ? ▾
Once your order ships, you'll receive a tracking number by email.
You can track your order anytime on our order tracking page.
How should I wash it ? ▾
Machine wash at 30°C (86°F), preferably inside out and with similar colors.
Avoid the tumble dryer and let it air dry. Iron on low heat if needed, avoiding any printed areas.
Tag Us To Get Featured